All stories
Hospitality · Neighbourhood café
A café answering “are you open?” without picking up the phone.
Illustrative examples. These businesses are fictional and the stories describe how SocialXReach is designed to be used — not measured results.
The challenge
Staff were interrupted during busy service by messages about opening hours, allergens and table availability.
The solution
An AI assistant answers from an approved list of FAQs and hands anything unusual — like large bookings — to the manager.
The intended outcome
Regulars get quick, accurate answers, and staff only step in when a person is genuinely needed.