Skip to content
SocialXReach

AI-powered automation

Helpful answers, grounded in what you know.

Give SocialXReach’s AI assistant your approved business information and let it handle common questions — with clear rules for when a person takes over.

Get started freeBrowse templates

Availability: AI features are planned for Pro and Business plans. AI replies can make mistakes; we recommend reviewing conversations and keeping hand-off rules in place.

Use cases

What you can automate on AI.

  • Business knowledge

    Add FAQs, policies, hours and product details the AI can use.

  • AI response generation

    Draft natural, on-brand answers from approved information.

  • Escalation to a human

    Hand off sensitive topics or low-confidence answers to your team.

  • Review and monitoring

    See what the AI said, why, and improve answers over time.

Workflow example

AI FAQ with hand-off

The AI answers what it can from your knowledge and routes everything else to a person.

Explore the visual builder

  1. Trigger

    Incoming question

  2. AI step

    Search approved knowledge

  3. Condition

    Confident + allowed topic?

  4. Message

    Send AI answer

    If yes

  5. Action

    Assign to human

    If no

Benefits and features

  • Approved sources only

    Answers draw on information you add and can be limited to it.

  • Tone and guardrails

    Set your brand voice and topics the AI should never answer.

  • Confidence-based hand-off

    Route uncertain answers to a teammate instead of guessing.

  • Conversation review

    Audit AI replies and turn good answers into knowledge.

Setup

Get set up in three steps.

  1. 01

    Add your knowledge

    Paste FAQs, upload policies or write short answers.

  2. 02

    Set rules

    Choose topics, tone and when to hand off.

  3. 03

    Test, then enable

    Try questions in a preview before switching on.

Related integrations

Planned and exploratory integrations — none are live yet.

View all integrations

  • Slack

    Planned

    Alert your team when a hot lead arrives.

  • HubSpot

    Planned

    Create or update contacts when a lead is captured.

  • Notion

    Exploring

    Log enquiries in a shared database.

  • Webhooks

    Planned

    Send workflow events to any HTTPS endpoint.

FAQ

AI questions.

Can’t find what you’re looking for? We’re happy to help.

Contact us

AI can make mistakes. SocialXReach’s AI is designed to rely on your approved information, and hand-off rules let a person step in when it isn’t confident.

The AI service hasn’t been finalised. We’ll publish details about the provider and how data is handled before AI features launch.

Our intention is that your business data is used only to answer your customers. Final terms will be published with the AI launch.

Start automating with AI.

Spend less time repeating yourself and more time growing your business.

Get started freeSee pricing